Mauviel USA Customer Service

Mauviel Cookware

Customer Service: (302) 326-4803 (M-F 8:30am - 5pm ET)

Where can I find a specific product?

Please review the listing of top Mauviel USA retailers on this website. You can also review your favorite housewares website, or you can call (302) 326-4803 (M-F 8:30am - 5pm ET) for more information.

What websites carry Mauviel products?

Many housewares websites offer Mauviel products. You can review our list of sites where to buy Mauviel.

Does Mauviel warranty their products?

Mauviel offers lifetime warranty for manufacturer's defects. We will replace any item with the same or similar item, if the item fails during use. Warranty not effective for commercial use.

Mauviel Warranty

Mauviel USA will repair or replace any item found defective in material, construction or workmanship under normal use and following care instructions. This excludes damage from misuse or abuse.

In order to keep your pans in the best condition and under warranty:

Do not use high heat for a long period of time. Do not leave empty pan on a heated burner for an extended period of time. Do not clean in the dishwasher. Do not use metal utensils on the non-stick cooking surface. The use of scouring pads, steel wool, abrasive cleansers, bleach and/or oven cleaners is not recommended and can scratch or damage your cookware. Misuse of your cookware will void your lifetime warranty. Bleach will erode the Stainless Steel interior and should not be used on any Mauviel cookware.

Can I order items that are available in France and not the USA?

Mauviel USA does special order products that are available outside the USA. Please call customer service at (302) 326-4803 (M-F 8:30am - 5pm ET) for more information.

Mauviel Copper Cookware

Copper Cookware

What care does copper cookware require?

Consult our How to Clean Copper guide.

Does copper cookware work on Induction?

You need an induction disk which contains magnetic stainless steel.

Can copper cookware go into the oven?

Yes but be careful with copper pieces with tin interiors (such as those in the M'Tradition collection). Tin starts to blister at approximately 460° F. Blistered tin needs to be retinned.

Can your copper cookware go in the dish washer?

Not advised, the harsh chemicals used in some dishwashers could shorten the life span of your cookware.

Can you use bleach or cleaning products that contain bleach to clean your copper cookware?

No, bleach is corosive and will cause your cookware to pit.

Do the handles stay cool while cooking?

Bronze & cast iron handles will get hot on the stove top. Stainless Steel handles will stay cool on the stove top. All handles will get hot if used in the oven.

Is copper cookware hard to maintain?

No, actually it's easier to maintain than stainless steel. Copper is a very soft highly polished metal that releases food very easily. Stainless steel is a very tough metal with a rough surface that holds on to food and makes it difficult to clean.

Are copper bowls better for beating egg whites?

Yes, beating or whipping egg whites in a copper bowl will produce a yellowish, creamy foam that is much harder to over-beat when compared to using plastic, ceramic, glass or stainless steel bowls. For more information, consult our How to Beat Egg Whites guide.

Mauviel Stainless Steel Cookware

M'Cook Stainless Steel Cookware

Do products work with Induction?

yes

Do products go in dishwasher?

yes

Do the handles stay cool while cooking?

Bronze & cast iron handles will get hot on the stove top. Stainless Steel handles will stay cool on the stove top. All handles will get hot if used in the oven.

Can all the products be used in the oven?

yes

Can bleach be used to clean the stainless-steel cookware?

no

Can all the products be used on any kind of stoves?

yes

How to you get your stainless steel pan not to stick when cooking?

yes - download instructions

Is it possible to re-clothe a non-stick inside frying pan?

no

Can we use a booster with induction stoves?

yes