Mauviel USA Customer Service

Mauviel Cookware

Customer Service: (302) 326-4803 (M-F 8:30am - 5pm ET)

Where can I find a specific product?

Please review the listing of top Mauviel USA retailers on this website. You can also review your favorite housewares website, or you can call (302) 326-4803 (M-F 8:30am - 5pm ET) for more information.

What websites carry Mauviel products?

Many housewares websites offer Mauviel products. You can review our list of sites where to buy Mauviel.

Does Mauviel warranty their products?

Mauviel offers lifetime warranty for manufacturer's defects. We will replace any item with the same or similar item, if the item fails during use. Warranty not effective for commercial use or products with a tin lined interior which will need to be re-tinned..

Mauviel Warranty

Mauviel USA will repair or replace any item found defective in material, construction or workmanship under normal use and following care instructions. This excludes tin lined products or damage from misuse or abuse.

In order to keep your pans in the best condition and under warranty:

Do not use high heat for a long period of time. Do not leave empty pan on a heated burner for an extended period of time. For items that are not dishwasher safe, Do not use in dishwasher. Do not use metal utensils on the non-stick cooking surface. The use of scouring pads, steel wool, abrasive cleansers, bleach and/or oven cleaners is not recommended and can scratch or damage your cookware. Misuse of your cookware will void your lifetime warranty. Bleach will erode the Stainless Steel interior and should not be used on any Mauviel cookware.

Who is not authorized to sell our products on Amazon?

There are several third party sellers on the website that are not authorized to sell Mauviel USA products. When purchasing, it is important to note where the product is being "shipped from and sold by", which is clearly stated in the header for each product that is sold on Please use caution when making a purchase on, as it is possible that the Mauviel USA product will not be covered by our warranty. If you purchase from a third party seller on, and there is an error with the product, you must go through that third party seller to resolve the issue. Mauviel USA will not refund or replace products bought through Amazon third party sellers unless the seller is an AUTHORIZED THIRD PARTY SELLER. Email us at or call us at (302) 326-4803, before you purchase to verify if the seller is an AUTHORIZED THIRD PARTY SELLER.

Mauviel has recently changed the number of handle rivets on some of this cookware pieces from 3 rivets to 2 rivets. Does this change impact the durability or function of the cookware?

Changing the number of handle rivets was prompted by a change in Mauviel's manufacturing process. This change has no impact on the warranty, or the function and durability of any Mauviel product. Handles with 2 rivets exceed professional and household utility standards.

Can I order items that are available in France and not the USA?

Mauviel USA does not special order items.

Mauviel Copper Cookware

Copper Cookware

What care does copper cookware require?

Consult our How to Clean Copper guide.

Does copper cookware work on Induction?

You need an induction disk which contains magnetic stainless steel.

Can copper cookware go into the oven?

Yes but be careful with copper pieces with tin interiors (such as those in the M'Tradition collection). Tin starts to blister at approximately 460° F. Blistered tin needs to be retinned.

Can your copper cookware go in the dish washer?

For items that are not dishwasher safe, Do not use in dishwasher.

Can you use bleach or cleaning products that contain bleach to clean your copper cookware?

No, bleach is corosive and will cause your cookware to pit.

Do the handles stay cool while cooking?

Bronze & cast iron handles will get hot on the stove top. Stainless Steel handles will stay cool on the stove top. All handles will get hot if used in the oven.

Is copper cookware hard to maintain?

No, actually it's easier to maintain than stainless steel. Copper is a very soft highly polished metal that releases food very easily. Stainless steel is a very tough metal with a rough surface that holds on to food and makes it difficult to clean.

Are copper bowls better for beating egg whites?

Yes, beating or whipping egg whites in a copper bowl will produce a yellowish, creamy foam that is much harder to over-beat when compared to using plastic, ceramic, glass or stainless steel bowls. For more information, consult our How to Beat Egg Whites guide.

Mauviel Stainless Steel Cookware

M'Cook Stainless Steel Cookware

Do products work with Induction?


Do products go in dishwasher?

yes except for Stainless Steel with Cast Iron handles.

Do the handles stay cool while cooking?

Bronze & cast iron handles will get hot on the stove top. Stainless Steel handles will stay cool on the stove top. All handles will get hot if used in the oven.

Can all the products be used in the oven?


Can bleach be used to clean the stainless-steel cookware?


Can all the products be used on any kind of stoves?


How to you get your stainless steel pan not to stick when cooking?

yes - download instructions

Is it possible to re-clothe a non-stick inside frying pan?


Can we use a booster with induction stoves?


Mauviel M'steel Cookware

M'steel Cookware


Prior to first use, clean the pan with very hot water to remove the beeswax from the entire pan. The beeswax is used to prevent the pan from rusting and to save time when seasoning. If at first use, you notice any wax residue, use a paper towel to wipe your hot pan clean. For seasoning, cover the bottom of the pan with flavorless oil and heat for 5 minutes. Let the pan cool before draining the oil and then wipe clean with paper towels. Repeat the process a second time and your pan is ready to use.


After cooking, wash the pan in hot water, wipe with a soft sponge and dry thoroughly. Do not use dish soap and do not remove the black layer that forms at the bottom of the pan, it will make a solid film and create a non stick surface. Dry thoroughly to prevent rusting and store in a dry area.


The pan will darken with use, creatinf a naturally non-stick surface.