Mauviel > Shipping & Returns Policy
Shipping & Returns Policy
- We ship most orders in 1 to 7 business days from the time you place your order.
- All orders are shipped via UPS Ground or 2-day shipping. Standard UPS shipping procedures apply for all shipments. In most cases, someone will have to sign for your UPS shipment.
- Mauviel USA Factory Outlet reserves the right to change shipping carriers and methods due to unforeseeable events.
- Please note that some quantities are limited. Availability of each product is indicated in the order box. Availability is updated every 24 hours, however, because the availability is not "real-time" the item you order could be out of stock. Orders ship quickly (usually within 1-4 business days). Any orders received after 3pm, or during Saturday or Sunday will not be processed until the next business day which is Monday - Friday 8:30 to 5:00. Shipping and handling times are approximate and not guaranteed. If there is a delay, we'll let you know.
- Mauviel USA uses a tracking number provided by UPS to track shipments and provide you with the tracking information. With access to the following on-line shipment tracking system you can view shipment information: http://www.ups.com/content/us/en/index.jsx
- It is an unfortunate fact that, once in a great while, products may get damaged in transit. If your order arrives and there is obvious, visible damage to one or more of the boxes, please refuse receipt of those boxes and notify us immediately. You will not be held responsible for any damages, but signing that a box was received damaged helps us immensely in the claims process. If your order consists of several boxes, it is okay to accept the undamaged boxes and refuse the damaged ones. We will send a replacement and we will handle the shipping issues on our end. In any case, product damage must be reported to us immediately so that we can replace it. We reserve the right to refuse all damage claims that are reported after 14 days of receipt of the shipment.
Shipping charges are calculated based upon the total cost of merchandise in your order. The following shipping charges apply to products pictured and described on our web site. All prices are expressed in U.S. currency.
|Merchandise Total*||Standard||Second Day**|
|$10 or less||$13.50||$21.45|
|$10.01 to $25.00||$14.75||$23.45|
|$25.01 to $35.00||$15.50||$24.70|
|$35.01 to $45.00||$17.50||$25.45|
|$45.01 to $55.00||$18.25||$27.45|
|$55.01 to $75.00||$20.00||$28.20|
|$75.01 to $100.00||$22.00||$29.95|
|$100.01 to $250.00||$29.95||$44.90**|
|$250.01 to $350.00||$35.95||$50.90**|
|$350.01 to $450.00||$41.95||$56.90**|
|$450.01 to $600.00||$45.95||$60.90**|
* Total value of merchandise before tax or other charges.
** For 2ND DAY SHIPPING with order total over $99, actual shipping charges will vary depending upon the physical size of the carton being shipped. If charges are greater than what is indicated on the Shipping Charges chart, you will be notified with the actual charges.
- Delivery within 1-7 business days after your order leaves our warehouse.
- For all shipments to Alaska, Hawaii, and U.S. territories, please contact us via phone or e-mail to ask about shipping charges.
- Weekend delivery is not available.
Second Day Shipping
- Expected delivery within 2 business days from when your order leaves our warehouse.
- Weekend delivery is not available.
- Signature required.
- Not available for shipments to post office boxes or APO addresses.
For 2ND DAY SHIPPING with order total over $100, actual shipping charges will vary depending upon the physical size of the carton being shipped. If charges are greater than what is indicated on the Shipping Charges chart, you will be notified with the actual charges.
Delivery to Alaska, Hawaii, and US Territories
For all shipments to Alaska, Hawaii, and U.S. territories, please contact us via phone or e-mail to ask about shipping charges.
Mauviel, USA does not ship orders outside of the United States. For a list of Mauviel distributors outside of the United States, please visit www.mauviel.com.